Personalised support from filings experts

Our team of experienced filing experts are always available to answer any queries you may have

Prefer to speak with someone?
Call 020 4538 3610
or email us at support@onlinefilings.co.uk

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Our Manifesto

To our valued customers,

We, the team at Online Filings, solemnly pledge to uphold these principles of exceptional customer service. We are committed to continuously improving and evolving in our service delivery, ensuring that every interaction with us is a positive, fulfilling, and enriching experience. You are the reason we exist, and serving you is not just our job – it's our privilege.

At Online Filings, we believe in the power of exceptional customer service. It's not just about solving problems; it's about creating an experience that leaves our customers feeling valued, respected, and heard. Our commitment to delivering outstanding service is rooted in these core principles:

Responsiveness

We pledge to be there for our customers whenever they need us, through every channel. Whether it's phone, email, or live chat, we’re committed to being accessible and responsive.

Knowledge

Our team is composed of experts, well-versed in our products and services. We promise to provide knowledgeable support, ensuring that our customers never hear "I don't know" from us.

Empathy

We understand that behind every query is a person seeking help. We vow to listen actively, empathize deeply, and treat every concern with the utmost importance.

Solution-Oriented

Our approach is always focused on finding solutions. We're dedicated to resolving issues, not just addressing them, ensuring every problem is met with an effective solution.

Courtesy

Respect and courtesy are the bedrocks of our customer interactions. We pledge to always communicate with kindness and professionalism, making our customers feel valued.

Proactivity

We strive to stay a step ahead, anticipating our customers' needs. We're proactive in our approach, aiming to address potential issues before they become problems.

Going the Extra Mile

We believe in exceeding expectations. Going the extra mile is not the exception – it’s our standard. Every customer is a VIP in our eyes, and we aim to show it in every interaction.

Quick Resolution

Time is precious. We commit to resolving issues swiftly and efficiently, minimizing any inconvenience to our customers.

Accurate Information

Trust is paramount. We pledge to provide only accurate and consistent information, ensuring our customers can rely on us for truth and clarity.